In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a business. The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met. 

If you want to stay competitive and win customers before they even walk into the store, you’ll need to revamp your customer journey from the perspective of a modern consumer. 

Key Takeaways: 

  • Learn new consumer trends so you can exceed expectations 
  • A guide to improving your GMB listing to improve your google ranking 
  • A step-by-step on gathering more high-quality reviews 

 

This Session Room is for FBA Members.

If you'd like to gain access, you may upgrade your SUCCEED! registration to become an FBA member.

 

Members Receive:

  • 6 months to access all SUCCEED! Conference Sessions: Take in the best ideas from our latest conference on your time!
  • A second SUCCEED! Virtual Conference with VIP perks (at no extra charge!)
  • Monthly workshops, trainings, and 1-day events (hosted by our most popular SUCCEED! presenters)
  • Community events for member networking
  • Discounts and freebies from 50+ major fitness brands
  • 50% off CEC/CEUs at every SUCCEED! Virtual Conference!
  • And a TON more...