In this edition of FBA Insider: Tips from the CEO...
This week's session dives into the value of exceptional customer service. Not just good service, not great service, but EXCEPTIONAL service. Why? Because customer service is the new battleground when it comes to thriving in the fitness industry.
Today it's not about what equipment you have, or the number of trainers, but (and this has always been true) it's about how you make your clients or members feel every single day. They will not leave a relationship that you've built with them that's authentic no matter what competition moves in across the street.
No matter who your competition is, or what challenges you're facing in your business, FBA has the solutions and community to support your goals. Enjoy this short, action-packed, insight directly from our CEO himself!
What can you expect to learn?
- Why the simplest ideas are the best
- Retention and referral boosting ideas
- How to go above and beyond when it comes to service
- Plus more insight!