Building trust is one of the most important elements of connecting with your clients. When you have a limited amount of time, building trust quickly is the key to successfully building rapport, which will ultimately lead to a strong client/trainer relationship.

Key Takeaways:

  • First impressions
  • Active listening
  • Being humble
  • Showing empathy
  • Mirroring and matching communication styles 

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Dan Duran

Dan is the Vice President of Content & Partnerships with the International Sports Sciences Association (ISSA). Prior to working in the private fitness industry, he worked in law enforcement for the state of California for 22 years where he ultimately managed statewide training for over 400 law enforcement officers and 200 trainers, including being the director and an instructor at a state police academy and adjunct faculty at several colleges for topics including physical fitness.

 

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