In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a business. The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met.
If you want to stay competitive and win customers before they even walk into the store, you’ll need to revamp your customer journey from the perspective of a modern consumer.
Key Takeaways:
- Learn about new consumer trends
- Improve your GMB listing using a simple guide
- Use a step-by-step process to gather more high-quality reviews
This Session Room is for FBA Members.
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- Community events for member networking
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- And a TON more...