In this session, Dr. Paul Bedford - International speaker and fitness industry expert of retention, attrition, and customer experience will share global data insights into post COVID recovery, with a focus on who is recovering well and what clubs can do to achieve the same results. Dr. Bedford will review three key areas that businesses need to turn their attention to now, and in the future.  

Key Takeaways:
By the end of this session, attendees will be able to;

  • Describe the types of businesses that are recovering quickly.
  • List three areas that every business needs to focus on now and in the future.
  • Recognize the factors impacting member types and their ability to return.


This Session Room is Now Closed.

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